Introduction

At Nathan's Kitchen, we strive to ensure your satisfaction with every order. This Return Policy outlines the conditions under which you may return or request a refund for your purchases. Please read this policy carefully to understand our process.

Eligibility for Returns

We accept returns or refunds under the following conditions:

• Incorrect Order: If you receive an item that does not match your order.
• Damaged or Spoiled Items: If the food is damaged, spoiled, or otherwise unfit for consumption upon delivery.
• Quality Issues: If the food does not meet our quality standards as described on our website.

Note: Due to the perishable nature of food, returns for reasons other than those listed above may not be accepted.

How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

• Contact us within 24 hours of receiving your order via email at support@orderfromnathan.com or phone +2348027001199.
• Provide your order number and a detailed description of the issue, including photos if applicable.
• Our team will review your request and respond within 48 hours.

Refund Process

If your return is approved:

• Refunds will be processed to the original payment method within 5-7 business days.
• For issues like incorrect or spoiled items, we may offer a replacement or store credit as an alternative to a refund.
• Delivery fees are non-refundable unless the issue is due to an error on our part.

Non-Returnable Items

The following items are not eligible for return or refund:

• Food items that have been consumed or partially consumed.
• Orders not reported within 24 hours of delivery.
• Items affected by improper storage or handling after delivery.

Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Return Policy, please contact us at:

Email: support@orderfromnathan.com
Phone: +2348027001199